Frequently Asked Questions

If you couldn't find the answer to a specific question on our site you might find the answer here. If you still can't find the information you're looking please get in touch and let us know.

What does Alabaré mean?

Alabaré is Spanish for “I will praise” and was chosen by our founders in the Christian community from the hymn “Alabaré a Mi Senor”. Today we maintain the values and ethos that are at the heart of our Christian origins, whilst welcoming everyone to our charity, those of any faith or none. 

How do you say Alabaré?

If you are wondering how to pronounce Alabaré; don’t worry, you’re not alone. We’ve heard it all, and to be honest as long as you’re talking about us and the work we do, we really don’t mind how you say it. We pronounce Alabaré: ‘ah-lah-bar-ay’ - it rhymes with cabaret! 

How and why did Alabaré start?

Click here to read about how Alabaré began.

Do I have to be a Christian to receive support from Alabaré?

No.  We are glad to welcome people as service users, whatever their faith or none.  In the same way we are glad to work with people – staff, volunteers or partner organisations – as valued colleagues, whatever their faith or none.

How does Alabaré select its Board of Trustees?

Alabaré seeks board diversity to cultivate a broad spectrum of demographic attributes, characteristics, life experiences and personal attitudes in the Board of Trustees.  Having the appropriate skills and diversity in the Board of Trustees will result in more effective decision making by the Board.

The Board have approved a policy statement on Board diversity to encourage the charity to recruit good quality Trustees from a wider pool of talent and demonstrate our commitment to working with all sections of society.

What is Homes for Veterans?

Homes for Veterans is a service (and initiative) run by Alabaré that supports service men and women across the UK who have served our country, and who experience difficulty adjusting to civilian life. Homes for Veterans help veterans of the British Army, Royal Navy and Royal Air Force to gain the skills and confidence they need to move on to their own accommodation.

How do I get a place in an Alabaré home?

Our Homes and Services pages will give you more information about the support we provide and how to access it. You may need a referral from your local council or another agency.  You can use the contact form on the website or call 01722 322882 for more information.

Do you keep records about me?

We do keep records about our clients. However, personal data is subject to provisions of the General Data Protection Regulation (GDPR) and will not be shared with third parties unless we are required to do so by law. We may send statistical information to our funders or partners to help monitor our services; however this does not contain any personal details. Please see our website Privacy Policy Statement for information on digital privacy.

Is my information kept confidential?

Yes. Everything you tell us is confidential. We will not share this information with anyone without your consent, unless we have reason to believe that someone is in danger or a criminal offence is being committed, or we are required to do so by law. 

How do I contact you?

You can call us on 01722 322882, email, or use the contact form on the website.  Our office hours are 9am - 5pm Monday to Friday.

How do I report a problem with the website?

You can use the contact form on the website or call 01722 322882 to report a problem.  We are proud of our new website and want it to grow and improve to meet your needs – so please get in touch if there is something you would like to see on the website.  We would also love to hear if you like the new website and why!

How do I make a complaint?

We want to provide the best service possible but sometimes we may not get it right. Our complaints process is open to anyone who receives a service from us or who is affected by our decisions or actions. You can find out more about how to make a complaint by reading our leaflet. You can register a complaint to any Alabaré staff member or direct to our head office using the contact form on the website or by emailing us at . Please click here for more information.