We want to provide the best service possible, but sometimes we may not get it right. Our complaints process is open to anyone who receives a service from us or who is affected by our decisions or actions. We are here to help and want to make sure we learn from our mistakes. If you’re not happy about something, please let us know.
We take complaints very seriously, and use them to improve our service. You can register a complaint with any Alabaré staff member in person, by email, telephone, fax or text, in writing, through the contact form on our website, or by filling in our complaints form and returning it to us.
You are welcome to ask an Advocate to represent you, or we can arrange for you to have support.
If you are unhappy with the result of your appeal you can contact the Charities Commission at: www.charitiescommission.gov.uk or by calling them on 0845 300 0218.
You can find out more about how to make a complaint by reading our Complaints leaflet.
Click here to download a copy of our Complaints leaflet
Click here to download a copy of our Complaints form
Click here to download a copy of our Complaints procedure
I weld Taflen Gwynion hon yn Gymraeg, os gwelwch yn dda cliciwch yma.
If you want to report a fault on our website you can use the contact form on the website or call 01722 322882 to let us know something i wrong. We are proud of our new website and want you to enjoy using it, so please get in touch if something is incorrect, not behaving as it should, or if you think something is missing. If you really like something about our website, don't keep it to yourself - please get in touch, we'd love to hear about it!